About Milaap :

• Milaap is India’s largest crowdfunding platform for personal, medical and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighborhood and the larger community.

• Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 2,117 Crores for 558,039 unique campaigns and projects across India. Over the last seven years, Milaap has become the preferred platform for people to raise and contribute towards causes they care about in India.

Job description and responsibilities:

Milaap is seeking highly motivated freshers with inclination towards customer support and business operations to join our Business – Operations team. Public interaction is at the core of what we do at Milaap supporting more than 800,000+ users and millions of visitors across 130+ countries. Each conversation is unique and the way we handle and respond to the concerns of our users has a direct impact on our business and the user we serve. This is an incredibly fast-paced job where you are required to move quickly and think on your feet. As a business-operations intern –

• You will provide assistance to users on mail, WhatsApp, phone, social media and live chat support channels
• Evaluate all the fundraisers on the platform and ensure all the campaigns are meeting Milaap’s terms and conditions and all the fundraisers are genuine in nature. 
• Review foreign donations on the campaign. 
• Perform verification tasks for campaigns running on the platform and evaluate/investigate the cause in order to certify trust
• Work towards ultimate customer happiness by identifying and problem solving issues and processes
• Providing valuable insights and work with stakeholders such as product and technical teams on customer behaviour and customer feedback
• Gain a strong understanding of the product and business and work towards improving customer experience

Job skills and experience required :

• 0-1 years full-time work experience, preferably in customer facing roles, operations, or any customer oriented role
• Excellent written and verbal communication skills in English, Telugu and/or Kannada. Ability to read and write in Hindi is an advantage
• Ability to interact with different stakeholders to get the job done
• Someone who can pay close attention to detail – You must have an eye for minute details and precision
• Ready to work in morning/afternoon shifts (rotating day, rotating weekend offs — total working hours will be 40 hours a week, 5 days,8 working hours each day) Applicant must preferably be a graduate or post graduate
• Strong phone contact handling skills and active listening 
• Ability to multi-task, prioritize, and manage time effectively. 
• Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.

Job Type: In-office
Work timing – Rotational Shifts (morning/afternoon shifts (rotating day, rotating weekend offs — total working hours will be 40 hours a week, 5 days,8 working hours each day)
Working Days –  5 days 
Location – Bangalore (JP Nagar Phase 8)
Job Type: In-office
Work timing – Rotational Shifts (morning/afternoon shifts (rotating day, rotating weekend offs — total working hours will be 40 hours a week, 5 days,8 working hours each day)
Working Days –  5 days 
Location – Bangalore (JP Nagar Phase 8)
Office Address :
Milaap Social Ventures India Pvt. Ltd. ,
Nextcoworks JP Nagar – Coworking Space JP Nagar Alankar Plaza, Bk circle, Nayak Layout, 8th Phase, J. P. Nagar,
Bangalore, Karnataka, India 560078

The internship is for a period of 3 months. Upon successful completion of the internship, the candidate will be offered a full-time position depending on performance.

The internship stipend offered will be INR 20k per month.

Interested candidates are requested to take the below assessment to receive a call from us.

Perks and Benefits (on successful conversion to full-time associate role)

• Conversion to full-time associate role and competitive compensation (annual CTC of INR 3.6 LPA)
• Comprehensive Health insurance for yourself and 5 family members (parents, spouse and children)
• Travel allowance for daily commute to workplace.
• Paid time off: 24 days in a year over and above 10 days for your preferred festivals. 
• Scholarships to pursue upskilling and/or higher studies upon completion of 2 years. 
• Mentorship from founders for those who seek to pursue higher studies in globally renowned B-schools and universities. Our alum have gone onto pursue higher education at Harvard Kennedy School, INSEAD, Wharton, ISB, Chicago Booth, London Business School to name a few. .