At Milaap, we have the practice of continuously assessing how well our people, policies and procedures have been doing. Our quarterly eNPS (employee Net Promoter Score) survey is the opportunity for all our employees to highlight how good they feel about working with us. That’s our crucial indicator to employee happiness, along with 1:1 conversations and more! Our average eNPS score across quarters have been at 57. That means, we are doing great as an employer.
At Milaap, we ensure employees have an atmosphere at work that helps them thrive. Established hierarchy with fluid communication across levels helps achieve this. We have an array of employee benefits that ensures work-life balance, mental wellbeing and work satisfaction.
Every team and individual at Milaap has customer centricity as the end goal. It is not just about query resolution or successful fundraising, it is about doing beyond the ordinary. It is a matter of pride that everyone at Milaap feels for the customer. Simple acts like donating blood for them too is just that.
It is not just about crowdfunding, it is about building meaningful relationships and creating an impact. We strive to do beyond what is required of us as employees. At Milaap, every employee gets to try new things. Our new initiatives – Milaap 360, Milaap guarantee, Milaap Foundation and volunteering are all about this.